Service Advisor

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Why Peterson's :   The Peterson family has been serving the automotive needs of Boise, Nampa, Caldwell, the Treasure Valley, Southwest Idaho, Eastern Oregon and Northern Nevada since 1928. We have a strong and committed staff with many years of experience satisfying our customers' needs. With over 11 brands and 5 locations in Boise and serving Meridian & Nampa, Peterson's stands out at our automotive dealer with integrity and honesty. We put the needs of our customers first so you are sure to be highly impressed with all that our dealership has to offer.

Job Description: Service Advisor

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. 

Responsibilities: 
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Utilize walk around process to increase customer awareness of vehicle condition and build rapport
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.  
  • Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Qualifications:
  • Minimum high school diploma or GED equivalent required
  • Service Advisor experience preferred
  • Excellent communication and customer service skills
  • Ability to work hard with limited supervision
  • Strong Computer & Phone Skills (Internet, MS Outlook)
  • Professional appearance and work ethic
  • Self-motivated, goal oriented, and ability to work within a fast paced environment
  • Current, valid driver's license and satisfactory Motor Vehicle Report (MVR)
Full-time Benefits:
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long Term Disability
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
  • Wellness Programs 
Peterson Auto Group is an equal opportunity employer and a drug free work place.  A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
    Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description.